20 Feb 2020

Service Owner

  • The Applications Service owner leads and is responsible for the definition, creation, thought leadership and provisioning of global solutions to drive business value and support operations across the organization.
  • The person integrates relevant business requirements obtained from the Global and BU Business Relationship Teams into solutions that can be implemented globally via the Regional and Global Unit Delivery Teams.
  • Focus is on excellent service delivery across the various platforms in the relevant space.
  • Accountable for managing both build development and operational running of applications. (DevOps).
  • Responsible for the general health (stability and availability) of relevant application services globally and the delivery of all contracted services across the Organization.
  • Ensure effective governance on projects and report on project performance according to PMO standards (SBQ — Schedule, Budget and Quality.
  • Oversees, and ultimately accountable, for the day-to-day operations and service delivery of local and offshore Service Providers, to enable a stable IT environment
  • Acts as the Single Point of Contact (SPOC) for the business in addressing escalated/serious operational delivery issues with Service Providers globally.
  • Focus will be on the shared applications in the organization excluding SAP (ERP) Applications , MES Applications and Desktop Applications.

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